BrainChem Psychiatry, psychiatrist in network with my insurance, in network with Select Health, in network with aetna, in network with united health care, in network with optum, in network with university of utah health plans, in network with regence blue cross blue shield, in network with cigna, in network with evernorth behavioral, in network with triwest, tricare provider, select health provider

SMS Complaint/Privacy Policy

Effective Date:  2/12/2024

BrainChem Psychiatry is committed to improving the ease of communication with our clients while protecting your privacy and ensuring a transparent and secure experience with SMS messaging features. This privacy policy outlines how we collect, use, and safeguard your personal information in the context of SMS communications.

1. Information Collection
We collect your phone number and other necessary information required for SMS and general communications when you send a text to our office number at 435-990-5443, submit an initial appointment request with your contact information, or opt in to receive messages from us.

2. Purpose of SMS Communication
We send SMS messages for the following purposes:
• Appointment reminders
• Requests for necessary information such as reminders about online paperwork completion

• Replies to general inquiries initiated by you, the client for ease of communication

3. Consent and Opt-In
You consent to receiving SMS messages from us when you provide your phone number during initial booking and when you explicitly opt-in through our website or other channels.

4. Message Frequency
You can expect to receive SMS messages from us as part of our services. We strive to limit the number of messages to provide a positive user experience.

5. Message Content
SMS messages may contain general information related to your treatment, your appointments, or your account. We will make every effort to redirect more sensitive information about your individual healthcare needs to the patient portal messaging system on our website.

6. Data Security
We take data security seriously and have implemented robust security measures to protect your personal information and the content of the SMS messages you receive.

7. Data Retention
We retain your personal information and SMS message records only for as long as necessary to provide our services and meet legal requirements. We do not retain data longer than required.

8. Third-Party Involvement
We may use third-party services to facilitate SMS communication. These services adhere to strict privacy policies and regulations to ensure the protection of your data.

9. Opt-Out Mechanism
If you wish to stop receiving SMS messages from us, you can opt out at any time by typing STOP in the message or contact our team.

10. User Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact our team.

11. Complaints
If you have privacy-related concerns or complaints, please contact us at 435-990-5443. We will take these matters seriously and will address them promptly.

12. Changes to the Policy
We reserve the right to update this SMS Complaint Privacy Policy. Any changes will be communicated through our website or via SMS messages if required by law.

13. Legal Compliance
This privacy policy complies with applicable privacy laws and regulations.

For any question for further information about our SMS complaint privacy policy, please contact us at at 435-990-5443.